Effective Date: March 17, 2024
Information Age Kids LTD (“we,” “us,” or “our”) is committed to ensuring customer satisfaction with every purchase made on informationagekid.com (the “Site”). This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Eligibility
1.1. To be eligible for a return and refund, the following conditions must be met:
- The product must be a physical item purchased from our Site.
- The return request must be initiated within [30] days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (e.g., order confirmation, receipt) must be provided.
2. Return Process
2.1. To initiate a return, please contact our customer support team at walshreid57@gmail.com within [30] days of receiving your order. Please include your order number and the reason for the return in your email.
2.2. Once your return request is approved, we will provide you with a return authorization and instructions on how to return the product.
2.3. Please securely package the product and ship it to the following address: Information Age Kids LTD 57 Tramway Road, Enderley, Hamilton
2.4. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
3. Refund Process
3.1. Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria outlined in Section 1.
3.2. If the return is approved, we will process a refund to the original method of payment within [7] business days. Please note that the timing of the refund may vary depending on your financial institution.
3.3. If the return does not meet the eligibility criteria, we reserve the right to refuse the return and may not issue a refund.
4. Exchanges
4.1. We do not offer exchanges at this time. If you wish to exchange a product for a different item, please follow the return process outlined in Section 2 and place a new order for the desired item separately.
5. Contact Information
If you have any questions, concerns, or issues regarding refunds and returns, please contact our customer support team at: Email: walshreid57@gmail.com
6. Changes to Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Last Updated: March 17, 2024
By using our Site, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.